Store Policy

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.*

I don’t accept returns, exchanges or cancellations

But please contact me if you have any problems with your order.

Can I receive a proof/preview of the cake topper and/or name sign before I make a purchase?

After you place your order, we will send you a courtesy proof based on the listing details. We appreciate your understanding! *This applies to personalized laser cut cake toppers, signs, or custom laser cut work in general (excludes ornaments, listings with font samples, plate names, keychains, etc). Generic or statement cake toppers do not have a proof as the design will b the one reflected in the images of the specific listing.

Can you Call or Text me? or Can I Call or Text you?

Please contact us via EMAIL only. We will disregard any request to call or text you. *online shop orders only. Appointments are made via a request form at and calls are accepted for wedding package related queries.

Do you accept custom request for cake toppers?

Yes we accept custom requests for cake toppers however, to fully understand what your vision and needs are we need full details from you to confirm if we’re able to accommodate you.

For cake toppers, we need the following details:

– Size in cms. Base this off diameter of TOP TIER of cake
– How many lines of text? If text is to be used.
– Color? MDF, Black perspex/matte, White perspex/matte, Gold mirror/metallic, Silver mirror/metallic, Copper, Rose Gold, Glitter Gold, Glitter Rose Gold, or Glitter Silver. We recommend MDF to DIY paint.
– Shipping Zip code? To estimate your shipping cost

– Font option? Send a link or screenshot of a font from OUR SHOP that you want your custom cake topper designed with or send me your existing wedding branding so I can choose a font that fits your current style.

Do you make custom signs?

Yes we accept custom requests for signs however, to fully understand what your vision and needs are we need full details from you to confirm if we’re able to accommodate you.

For signs, we need the following details:

– Size (up to 600mm in width and 900mm in length).
– Color?
– Shipping Zip code? To estimate your shipping cost
– Font option? Send a link or screenshot of a font from OUR SHOP that you want your custom cake topper designed with or send me your existing wedding branding so I can choose a font that fits your current style.

Can you cut my logo for me?

Yes we do, please let us know the following –
For logo cut outs, we need the following details:
– Size (Size (up to 600mm in width and 900mm in length).
– Color?
– Shipping Zip code? To estimate your shipping cost
– Do you have a ready to cut VECTOR or PDF file of the design? IF yes, please send to [email protected] (We do not accept photo files like JPG, GIF, etc)
*Not all logos can be cut if they are too fragile in design

Can you tell me what font you use or the name of the font?

Unfortunately, we do not disclose our font name or information. Any requests for this information will be disregarded.

What are your hours of operation?

HOURS OF OPERATIONS:
Monday to Friday 9am – 4:30pm
WE DO NOT OPERATE ON WEEKENDS AND ARE STRICTLY AN ONLINE SHOP. COLLECTIONS ARE NOT AVAILABLE FOR ONLINE SHOP ORDERS.
Please note we try to answer messages and/or ship orders Monday through Friday (occasionally Saturday)

*We do not offer pick-up service or contact by phone