Shipment and Tracking

HOW LONG DOES MY ORDER TAKE?
General processing times are dependent on what is being made, material supply and final quantity.

Here are estimates on certain products we offer: (not including Saturdays and Sundays)
Cake toppers – 7 working days
Digital invitation designs – 5 working days
Bespoke designs (custom orders) via order form – 2-3 weeks*
Ready-to-customize items (guest books, ring boxes, invitation designs on shop) – 7 – 14 working days.

TRACKING YOUR ORDER
All orders are shipped via The Courier Guy.
Once our packages are in transit with the Courier Guy, they are in control of handling and f
or any problems please contact them and provide them with your tracking number.

When the package has been shipped, it is out of our hands and we are no longer in control to what happens to them.  Buyers, always double check the addresses provided in your order.

Ensure that your address provided is correct as we are not able to change the address after shipping has been completed on our side. We also can not stipulate time slots for delivery. Use the tracking number provided with your order on this link:
https://www.thecourierguy.co.za/tracking_home.php

(Business days exclude weekends and public holidays)

If you require other forms of postage, feel free to contact me before placing your order. We do accommodate International shipping.

We do not offer collections from shop – we are an online shop ONLY.

For more information, please read our t’s & c’s*.