SHIPMENT & TRACKING
HOW LONG DOES MY ORDER TAKE?
General processing times are dependent on what is being made, material supply and final quantity.
Here are estimates of turnaround times on certain products we offer: (not including Saturdays and Sundays)
Cake toppers – under 7 working days
Digital invitation designs – 5 working days
Bespoke designs (custom orders such as laser cutting, stationery and wedding invitations) via order form – 2-3 weeks*
Ready-to-customize items from our online shop (guest books, ring boxes, ready-to-buy stationery and stickers) – 7 – 14 working days.
TRACKING YOUR ORDER
All orders are shipped via dpd Laser (Dawn Wing).
We ship on Tuesdays and Thursdays each week, excluding public holidays.
Once our packages are in transit with the courier, they are in control of handling and for any problems please contact them and provide them with your tracking number.
When the package has been shipped, it is out of our hands and we are no longer in control to what happens to them. Buyers, always double check the addresses provided in your order as well as a contact number.
Ensure that your address provided is correct as we are not able to change the address after shipping has been completed on our side. We also can not stipulate time slots for delivery – we make use of eco shipping as a standard. Please use the tracking number provided with your order shipping confirmation on this link: dpd Laser (Dawn Wing).
(Business days exclude weekends and public holidays, no shipping occurs over weekends.)
If you require other forms of postage, feel free to contact me before placing your order. We do accommodate International shipping.
We offer shipping service only, collections from our workshop/studio only upon prior arrangement (if local, or within Johannesburg/Pretoria and surrounds.)
For more information, please read our Terms & Conditions*.