IMPORTANT INFORMATION:

A gentle reminder that I only take on a select number of weddings/events per month.
Booking me in advance is essential.


PLEASE BE ADVISED THAT A RUSH FEE WILL APPLY FOR ORDERS PLACED WITHIN A PERIOD OF 1-2 WEEKS

BEFORE THE EVENT OR RSVP DATE AND IS SUBJECT TO MY AVAILABILITY AT TIME OF ENQUIRY.

HOW LONG BEFORE MY EVENT SHOULD I SEND OUT MY INVITATIONS?

We recommend sending out your event invitations 2 – 3 months before your event date.  This gives enough time for notice to your guests, and to receive your rsvp at least 1 month before your event.  For destination weddings, we suggest sending out invitations 3 – 4 months before the event date. 

 

WHAT IS YOUR ARTWORK FEE?

Our artwork fee ranges from R850 for bespoke wedding/event invitations, up to R3000 for wedding/event day stationery designs excluding print and paper costs. Our artwork fees include a full moodboard design, digital mockup of custom invitation in pdf/jpg form as well as the printable pdfs, if digital designs are only requested and you print. However, all bespoke designs are subject to a design fee depending on the amount of work required.

This fee is for the conceptualizing, research, mood-boards and time it takes to create your unique design.

We offer up to two free rounds of edits to perfect/finalize your designs, thereafter R250 per edit.

Design time is calculated purely on the amount of work on the brief you supply. The more intricate the design work, the more time is required to complete the design.

Our ready-to-buy items on our online shop are not subject to an artwork fee, and only personalization of bespoke stationery, bespoke stationery and custom orders are subject to this artwork fee.

 

I HAVE ARTWORK ALREADY MADE, CAN YOU PRINT FOR ME?

Unfortunately we are unable to handle requests designed by other artists.

Why?
We are well-versed in print techniques and design accordingly for each indivudual order in the order’s specific style.

While we do custom printing, we do not print other designer’s/online editing software works. We design on high DPI, and in certain softwares. We require high quality graphics and artworks to be able to print high quality cards.

Due to the nature of online editing software, we normally receive low quality artworks thus resulting in low quality printing.  We prefer not to work with these types of artworks (such as canva/zazzle/other online platforms and insist that when ordering through us, that we handle the project from start of design to finish – ensuring you receive the best quality products from us!

DO YOU OFFER RUSH ORDERS?

We totally understand the need to have wedding invitations or custom orders in a jiffy. Our rush orders allow us to accommodate your order in a 5 business day timeline, and is subject to an additional rush fee. This fee covers our team working after hours to produce your order. Please email beforehand to confirm availability of a rush order before placing an order with us. We cannot always guarantee this, but we do try our best!

 

HOW DO I ADD INFORMATION TO MY INVITATION?

When submitting a request please ensure that you send us the correct wording for your invitation.

If you are undecided about wording, let me know and I will be glad to give you options of formal, informal or fun wording for your invites.

You have TWO free edits after the final design is submitted.

FOR DIGITAL INVITATIONS/DESIGNS:

All digital designs processes are the same as printed, however the final product is supplied as pdf/jpg via e-mail with whatsapp &/or e-mail ready versions of the design – ready for distribution.

FOR PRINTED INVITATIONS/STATIONERY:

PLEASE SPECIFY QUANTITY OF INVITATIONS.
PLEASE SPECIFY HOW MANY CARDS/INSERTS YOU REQUIRE (if any) apart from your invitation.
*If you require a map/directions card – please send the correct information/map for us to create a layout.
PLEASE SPECIFY IF THERE ARE ANY EMBELLISHMENTS/ADDITIONS FOR YOUR INVITATION/STATIONERY SET.
PLEASE SPECIFY IF ENVELOPES ARE REQUIRED/NECESSARY AND IF PERSONALIZATION OF ENVELOPES IS REQUIRED.

If extra paper/cards are required for your design AFTER YOUR INFORMATION IS ENTERED, this will be discussed with you via email as this might influence final costing. We do make sure to quote accordingly but do understand last minute additions to menus, programmes and information/additional cards.

We will do our utmost best to accommodate all your wording and information in your chosen design. Keep in mind that adding large amounts of text one one card is not recommended as this will affect the legibility of your text and invitation design.

DO I SEE A PROOF OF MY DESIGN BEFORE PRINTING?

Once all your information is applied to the design, you will receive your first digital proof for your approval.
This is your opportunity to make sure colours, text & spelling, FONTS and orientation are correct and to your liking before printing.

Please note that at this stage your selected design cannot be changed for another design.

HOW CAN I CHOOSE A COLOUR SCHEME/PAPER TYPES FOR MY STATIONERY ONLINE?

Easy! We have compiled a detailed SWATCH KIT to help you with your planning. However, we always advise what is suitable for your proposed look.

When requesting a quote, insert all the relevant paper types/colours you prefer from the guide in your email to us. Alternatively, we will select a swatch for you based on your requirements.

We can ship a sample to you, shipping fees will be for your own account.

Alternatively, view our colours and papers available, here:

PAPERMOON SWATCH KIT 2020

 

CAN I ORDER SAMPLES?

You can place an order of a sample by special request from us.  Samples are only of existing items and designs and are not customized to your spec.

WE COURIER ONLY. NO COLLECTIONS.

DO YOU ADDRESS ENVELOPES?

Yes, we do!  We can print your envelopes with your guest’s names and addresses OR we print labels to attach onto envelopes.  Send us a word/exel document with your guest list.  This is subject to an additional fee as this is not offered with our standard envelopes, and will be quoted for additionally.

 

WHAT HAPPENS AFTER MY DESIGN IS CONFIRMED AND READY?

You simply sit back, relax & enjoy as we start printing and assembling (or e-mailing!) your finalized stationery.

We will confirm delivery details once your order is complete and ready for delivery. We make use of The Courier Guy and courier nation-wide. 

WE COURIER ONLY. NO COLLECTIONS.

 

DO YOU MAIL/STAMP MY INVITATIONS FOR ME?

Unfortunately we do not offer this service.

 

CAN I COLLECT MY ORDER?

WE COURIER ONLY. NO COLLECTIONS.

Collections are only arranged unless absolutely necessary, via Wedding Planners or Client directly, and with strict pick up times only (pre-arranged).

I use The Courier Guy for all of my deliveries as they are the most cost effective and quick delivery option.