Terms & Conditions

 Artwork Fees

BESPOKE WEDDING INVITATION SETS:
SHOULD YOU REQUIRE A COMPLETELY BESPOKE WEDDING INVITATION SET – A FLAT FEE OF R850 IS ATTACHED TO THE INVOICE FOR BESPOKE WEDDING INVITATION ORDERS.  THIS FEE COVERS THE BESPOKE DESIGN THAT IS YOUR INVITATION. THIS FEE IS NON-NEGOTIABLE. 

THE AMOUNT OF DESIGN WORK FOR BESPOKE INVITATIONS ARE THE SAME WORK AND EFFORT FOR QUANTITY OF 1, THAN IT IS FOR 100 OR MORE. THUS, OUR MINIMUM QUANTITY FOR ORDERING INVITATIONS IS 10 UNITS. THIS IS NON-NEGOTIABLE. 

IF YOU DO NOT WANT A BESPOKE INVITATION SET, PLEASE SELECT FROM OUR RANGE OF READY-MADE INVITATIONS/DESIGNS ON OUR ONLINE SHOP.  THIS MEANS THAT YOU SELECT A DESIGN THAT IS ALREADY MADE WITHIN OUR SHOP, AND ALL THAT IS REQUIRED OF US IS TO CHANGE THE WORDING FOR YOU. NO OTHER ELEMENTS CAN CHANGE ON THESE READY-MADE DESIGNS – THE LISTING IS AS IS SEEN IN PRODUCT IMAGES. YOU ONLY PAY FOR THE CARD PRINTING AND MAKING. 

SHOULD YOU REQUIRE MORE THAN TWO EDITS/ADJUSTMENTS, YOUR THIRD EDIT WILL BE CHARGED AT AN ADDITIONAL R150 AND WILL BE ADDED TO THE FINAL INVOICE.

MATERIAL TYPES:
Please do not buy/supply us with your own papers. We handle this process for you in regards to our services. We are well versed in paper types and printing techniques and prefer to use our own stock and suppliers of paper. Click here for swatch kit. 

WE ONLY PRINT OUR OWN DESIGN/WORKS.  PLEASE MAKE SURE THAT IF YOU WANT TO ORDER FROM US, THAT WE DESIGN AND MANUFACTURE IN-HOUSE AND DO NOT PRINT OTHER DESIGNERS/ALREADY-MADE ARTWORKS. 

Commencement of Work:

Agreement to work with, and submission of a design brief via email/scanned and payment of deposit to Papermoon constitutes agreement to these terms and conditions.

Communication

The designer can be reached by telephone from Monday to Friday between 9:00am and 4:30pm. Alternatively email is best: info@papermoon.co.za. We highly recommend no business over whatsapp. 

NO WHATSAPP QUERIES WILL BE ANSWERED. WE CONSULT OVER EMAIL/PHONE CALL FOR WEDDING/EVENT STATIONERY.

Payment schedule

The client will make a payment first for custom orders and send proof of payment to info@papermoon.co.za.

Only 50% deposit is required for custom stationery and branding.  All shop items are 100% payment before artwork confirmations are sent.

The project can be scheduled once the payment is received by Papermoon. Once research, resources allocated or design work has commenced on a project, this deposit is non-refundable.

Wedding Invitations

Most orders require 50% payment before commencement of work and the balance payable prior to delivery. This depends on material/supply/process of designing the invitation.  Some items that require outsourcing may require 100% payment upfront. It is up to the designer to confirm payment that is needed upfront before commencement of work. Balance to be completed once the job has been signed off by client and goods will be delivered upon payment of receipt. (Either by postage, drop off or collection)

Should additional design not initially quoted for be requested during the design process, a progress payment will be payable prior to further work being carried out. Otherwise, all additional costs will be added to the final invoice, payable prior to delivery of design files.

A fee of R150 per hour is charged on extra design work and will be calculated by the hour.  Papermoon shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Papermoon. Including but not limited to war, epidemics, natural disasters, strikes, lockouts, lockdowns, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, INTERNET/CONNECTION MALFUNCTIONS, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.

Exchange terms and conditions:

An exchange will only take place if the items s received in the same condition as it was posted. THIS EXCLUDES WEDDING STATIONERY/INVITATIONS.

Shipping costs will not be refunded and you will be invoiced for extra shipping of the new item exchanged.

SHIPPING, TIMELINES & DELIVERY

All shipping is done in good faith. Once the parcel has left our premises, it is no longer in our hands. Please make use of the track n trace on Courier Guys website along with your tracking number and contact them should you not receive your parcel in the stipulated times. 

We make use of The Courier guy, please send us your postal address for an accurate shipping quotation.

3-5 business days to receive your parcel.

If you require urgent delivery, please let us know BEFORE you place your order to see if we can accommodate.

PLEASE ORDER AHEAD OF YOUR TIMELINE.  MOST INVITATIONS/ITEMS MAY TAKE 7 – 14 DAYS FROM DESIGN CONCEPT TO MANUFACTURING.  PLEASE MAKE SURE TO INCORPORATE THOSE 7-14 BUSINESS DAYS, AS WELL AS SHIPPING TIMELINE, FROM PAYMENT OF BALANCE/DEPOSIT ON YOUR ORDER. 

If your artworks are not confirmed in a timely manner or within the above turnaround times after payment/deposit has been made, 7-14 days turnaround time will still apply from your final artwork confirmation.  We handle large volumes as well as schedule our manufacturing and ordering within the timelines provided by you, if you confirm/pay late, your artworks and printing will only commence from your proof of payment. If you order 1 month before the event, and only confirm your artworks/final confirmations after 2 weeks of payment, your order will still take the 7-14 business days to manufacture/process from this time. This is non-negotiable. We do our best to stay on track and within our given timelines, but can not be held accountable for late responses/late submissions from the clients side, and still require our time to print/manufacture our items for you in reasonable timing.  

Approval of Final Artwork

While Papermoon takes all care to avoid errors, Papermoon  accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production.

It is the “Client” responsibility to proof read and approve all final copy before the production of artwork.

The email verification of the Client’s representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation.

No refunds or reprints are given after a final approved design has gone to print due oversights by “The Client’s” proof reading.

Print refunds and returns

It is agreed that Papermoon is not responsible or held liable for any errors contained in the final product after the final product has been approved by the client, (approval may be given in writing), committed to print or posted in view of the public. Papermoon will not be held responsible for and changes or amendment made after approval. It is the sole responsibility of thE client to notify Papermoon of any such errors during the revision cycle and before the final files have been generated.

In the event of a need to reprint due to errors in content, the client must inform Papermoon within 3 days of product acceptance, and must return the product (at the cost of the client) within 10 days of acceptance for assessment.

As with all print projects, payment for re-printed project MUST be prepaid.

Print – Colour Variations

With all printing there may be some colour variations from what you have seen on screen to what the final product looks like and previous orders. This is due to the nature of CMYK printing and bulk-run printing system. There will be no reprints at the expense of Papermoon.

Delayed payment

If, after the project has commenced, subsequent invoices are not paid within 30 days, a 5 percent “delayed payment” fee will be charged. This initial 5 percent figure will be added upon each recurring 30 day period until the full amount has been received by Papermoon.

Cancellation

If after project commencement client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled, in writing by

Papermoon, and ownership of all products shall be retained by Papermoon.

A cancellation fee for work completed shall be paid by the client, with the fee based on the stage of project completion. The fee will not exceed 100 percent of the total project cost.

Miscellaneous

Samples of work for Digital Media:

Papermoon shall have the right to photograph all completed designs or installations and shall have the right to use such photographs for publication, exhibition, or other promotional purposes. WE HAVE THE RIGHT TO SHARE THESE IMAGES ON SOCIAL MEDIA.

Indemnity: The client agrees to indemnify and hold harmless Papermoon from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, but only to the extent caused by, arising out of, the work supplied by Papermoon.

Goodwill

This proposal assumes goodwill from both Papermoon  and “The Client” regarding:

• What can reasonably be achieved in a given time frame

• Making best use of resources to achieve the most effective outcomes

Disclaimer

Graphic design, strategy, photography, craftsmanship, woodwork, paper crafts, illustration and marketing are all highly creative and subjective art forms.

As such Papermoon takes every possible care with professional advice offered and any suggested creative concepts and/or their implementation, however Papermoon cannot be held responsible for variations between expectation and outcome.

Consensus

A document containing the above terms and conditions will be supplied via email along with the first invoice.

Acceptance should be stated in an email reply/CONFIRMATION OF QUOTATION, FOLLOWED BY PAYMENT OF INVOICE.